AT&T Upgrade Fee(Comments RSS)
I had an interesting chat with an AT&T customer representative today. When I got my bill for this month, I was outraged by their $36 "upgrade fee", a fee they charge you when you upgrade you iPhone from any model to the newer model, in my case the 5s.
I told them I am a long time customer with an account in good standing, that I was annoyed by the fee, and I politely requested it be waived. The nice CS rep said it's standard policy, but upon my insistence spoke to a manager, and got approval to issue me a credit for the amount. I did threaten to jump to Verizon during the chat, which probably helped.
In any event, success! No $36 fee for me to upgrade to the 5s. In general, it seems like a ridiculous thing for AT&T to force upon its customers, particularly on the heels of record quarterly profits. Crazy.
If it happened to you, I am betting you can do the same by calling them or opening a chat window from their site like I did.
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