Website review: selectblinds.com (RATING: Thumbs Down)
I don't do very many vendor/website reviews, I prefer to do product reviews which are more fun, but in this case I felt a vendor review and warning is in order.
Turns out I ordered a few sets of blinds for my house from SelectBlinds.com, and they failed to deliver them. Kind of unsual in this day and age, the site is supposed to be well-liked and trustworthy. Alas, a month went by and nothing. They charged me for the blinds immediately but could not deliver them. When I contact them, they revealed they were having trouble with customs. They do not reveal this when you purchase from them, but their blinds are made in Vietnam, and they cannot get them through custom easily anymore. It's going on 6 weeks, and I have not received mine. They apologized but failed in 3 ways:
- They did not get the product to me in 30 days - I view this as a "worst case scenario". nothing and nobody ever takes that long, but these guys are going on 6 weeks and nada. I believe it might even be an FTC requirement, I don't think they can charge my card and not deliver the goods for this long. I get it that they are having supply chain issues, but that is not my problem.
- They failed to communicate proactively as soon as they realized there was an issue. Big problem here. Transparency is key to trust. They completely lost my trust.
- They failed to offer me a refund. I have initiated a challenge to the charge.Their website still offers not delivery date and the clock keeps ticking.
For all these reasons I am issuing a consumer warning: DO NOT buy from selectblinds.com, they are unable to keep their promises and they do not take care of customers.
Communication, transparency and a refund would have been in order here. As of right now, I am still out of my money and they do not have a delivery date for the product for me. Unacceptable.
